For individuals experiencing chronic health issues, substance use disorder, housing instability, or behavioral health challenges, the system can feel overwhelming and impossible to navigate. Enhanced Care Management changes that by providing coordinated, compassionate support grounded in real relationships.
At New Life Discovery, we walk alongside each person with purpose, clarity, and proven strategies that help them move forward.
Enhanced Care Management (ECM) is a Partnership HealthPlan program that provides whole-life development services in Northern California for individuals with complex medical, behavioral, substance use disorder, and social needs.
Our ECM program is person-centered and system-smart. Each client is paired with a dedicated Care Manager who serves as an advocate, problem-solver, and consistent guide. Care is grounded in relationships and strengthened by deep knowledge of healthcare, housing, behavioral health, and justice systems.
You are not expected to navigate this alone. We help make sense of the system and move things forward with you.
ECM is available to Partnership HealthPlan recipients facing serious health and social challenges, including:
These individuals need more than appointments or referrals. They need a coordinated plan and consistent support. ECM makes that possible.
Unsure whether you or a loved one qualifies? Contact us and we’ll walk you through eligibility with clarity and care.
When you enroll in New Life Discovery’s ECM program, you are connected with a dedicated Care Manager who becomes your main point of contact across systems.
Our team is trained to work across systems so you don’t have to manage everything alone.
Real stories. Real transformation.
— ECM Client, New Life Discovery
There are several ways to begin ECM services at New Life Discovery:
We handle coordination with your health plan so you don’t have to manage paperwork, phone calls, or delays. When help is needed, it should be compassionate, immediate, and effective.
ECM supports Partnership HealthPlan recipients with complex needs, including chronic illnesses, behavioral health issues, housing instability, and system involvement. If you’re unsure whether you qualify, we can help determine your eligibility.
It depends on your situation. Most clients have regular weekly or biweekly check-ins, with additional support during transitions or emergencies.
Absolutely. ECM connects the dots across housing, healthcare, behavioral health, and legal aid. It’s all about making systems work for you.
